Delete your Sekani account

You can ask us to delete your Sekani account and personal information at any time.

Delete it in the app

Open Sekani and go to Profile.
Tap Delete account, near the bottom.
Type DELETE to confirm, then tap Delete my account.

Your account is closed straight away and you're logged out on that device.

Or ask us by email

Can't get into the app? Email support@sekani.app from the email address on your account, with the subject "Delete my Sekani account", your full name and the phone number on your account. We may reply to confirm it's really you, then delete your account within 30 days and email you when it's done.

Before you delete your account, let any transfer in progress finish (or cancel it), and ask us to return any money left in your Sekani wallet. An account can't be closed while a transfer is still being processed.

What we delete

Your profile: name, email, phone number and sign-in details.
Your saved recipients and payment methods.
Notification and security settings, and your app sessions.

What we have to keep

Financial regulations require us to keep records of your identity checks and your transfers, including amounts, dates and recipients, for at least five years after your account closes. These records are stored securely, used only to meet our legal duties, and deleted when that period ends.

Questions? See our privacy policy or email support@sekani.app.